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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
Work may be conducted: | in a range of work environmentsby day or night |
Customers may be: | internal or external |
Workplaces may comprise: | large, medium or small worksites |
Work may be conducted in: | limited or restricted spacesexposed conditionscontrolled or open environments |
Freight may include: | all forms of freight. Some freight may involve special handling and storage requirements, including temperature controlled goods, dangerous goods, explosives and hazardous substances |
Parameters of freight forwarding service that may be explained to customers include: | procedures for forwarding freighttype of transport modesvarious consignment methodsrelevant legislative requirementsrequired import/export documentation and requirementsinsurance requirementsservice costspayment requirements and proceduresfiduciary and legal responsibilities of either party |
Customer information may include: | business structuregeneral freight forwarding requirementslegislative requirementsinformation on export clearancesdocumentation servicesfreight charges |
Hazards in the work area may include: | exposure to chemicalsexposure to dangerous or hazardous substancesmovements of equipment, goods, materials and vehicular traffic |
Consultative processes may involve: | other employees and supervisorssuppliers, customers and clientsdrivers and agentsrelevant authorities and institutionsmanagement and union representativesindustrial relations and OH&S specialistsother maintenance, professional or technical staff |
Communication in the work area may include: | phoneelectronic data interchange (EDI)faxemailinternetRF systemsoral, aural or signed communications |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company proceduresenterprise proceduresorganisational proceduresestablished procedures |
Personal protective equipment may include: | glovessafety headwear and footwearsafety glassestwo-way radioshigh visibility clothing |
Information/documents may include: | goods identification numbers and codesmanifests, cartnotes, delivery notes, special clearances, consignment notes, authorised weighbridge certificates, and special clearancesinternal documentation used for freight trackingcodes of practice and regulations relevant to the transport of goodsAustralian and international regulations and codes of practice for the transport of dangerous goods and hazardous substancesoperations manuals, job specifications and induction documentationmanufacturers specifications for equipmentworkplace procedures and policiessupplier and/or client instructionsdangerous goods declarations and material safety data sheets (where applicable)award, enterprise bargaining agreement, other industrial arrangementsrelevant Australian Standards and certification requirementsquality assurance proceduresemergency procedures |
Applicable regulations and legislation may include: | relevant sections of Customs legislation, regulations and codes for the transport of freightAustralian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including:Australian and international Dangerous Goods CodesAustralian Marine Orders and the International Maritime Dangerous Goods CodeIATA Dangerous Goods by Air regulationsAustralian and international explosives codesprivacy legislationwater and road use and license arrangementsexport/import/quarantine/bond requirementsmarine ordersrelevant state/territory OH&S and environmental protection legislationworkplace relations regulationsequal opportunity legislationequal employment opportunity and affirmative action legislationworkers compensation regulations |